As a Business Analyst (BA), no two days are the same - whether it’s troubleshooting a system, running multiple workshops, or working across diverse industries like health, biodiversity, and museum archives. The journey to becoming a BA is often winding, shaped by a curiosity to ask "why?" and a strong passion for creating clarity in complex environments. From mapping out business needs and translating between technical and business teams, to guiding projects with a shared understanding of purpose, BAs play a pivotal role in transforming challenges into solutions. In this collection of stories, we explore the personal experiences, lessons learned, and unique perspectives that shape the work of a Business Analyst to celebrate Global Business Analyst Day 2025.
Sarah
The joy of working as an analyst is that no two days are the same. One day I might be troubleshooting a system, and on another day I might be running workshops to gather requirements for a new system. Working as an analyst within Gaia Resources has allowed me to work with a variety of clients across a range of industries. My professional background is in museum and archives, which is why I joined Gaia Resources. However, in addition to working with collecting organisations, I have had the chance to work in health, geospatial tools, and biodiversity. The reason I enjoy this role is that it allows me to continuously learn new things.
Meg
Before I started working with computers, I would spend my days asking performers how they wanted their lights to look or their audio to sound. For me, technology has always been a solution driven by client requirements, so I guess it figures that I find myself working as an Analyst.
My workday includes working with clients to find the details of what they need in a system or new feature. Sometimes things that sound simple can become complex just by asking “so what do you envisage at this stage?” and it’s always better to have those conversations before our software engineers have started writing code!
I also look after some of our clients who have a Service Level Agreement with us so that when they have a problem, the interface between their problem and our engineers is someone who not only knows how the software should work, but also understands their business needs.
And these days when I occasionally perform myself, I always feel more confident if the audio and lighting people ask “what do you want” before the gig!
Natalie
What does a map have to do with a day in the life of a Business Analyst? It’s not about knowing the route — it’s about understanding why the journey exists at all. A BA’s role is to ask questions that reveal purpose, turning curiosity into clarity and guiding teams when the path ahead isn’t clear.
In practice, BAs create maps built not from data alone but from conversations, observations, and collaboration. They listen, translate between technical and business “tribes,” and help everyone see the same landscape from different viewpoints. Sometimes that means redrawing the route entirely; other times, it’s about rediscovering the reason for the journey. In the end, the true deliverable isn’t the diagram or the document — it’s a shared understanding of where we are, where we’re going, and why we’re heading that way.
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