Since our implementation of the AtoM based Archival Management System in 2015, Gaia Resources has provided enterprise level support for the State Records Office WA.
This project has seen us deliver support services using a Service Level Agreement (SLA) approach. These SLAs are tiered to provide appropriate levels of support for organisations that need dedicated support for their systems, based on their needs and available budgets.
Under this approach we have delivered support since September 2015 for the Archival Management System, for infrastructure (provided under a separate hosting agreement) and for additional systems and services we have implemented over time, including a Digital Preservation System (using Archivematica).
Client
State Records Office WA
Project Date
September 2015
Project Url